Cancellation and refunds

Last updated: October 20, 2026

This is an English translation for your convenience. If it differs from the Turkish version, the Turkish version prevails.

Cancelling the subscription

• Sign in at minodo.app, open your package page (for a company: the company's Payment page) and pick "Cancel the package". For a company, only the owner can cancel.
• Your card is not charged again. The paid period stays open until it ends.
• No refund is made for the unused part of a period.
• Cancel within the 7-day free trial and no charge is ever made.

Right of withdrawal

The package starts right away with your approval and cards are printed for you, so neither has a right of withdrawal (Distance Contracts Regulation, article 15). Details are in the Distance sales contract.

Damaged or faulty card

• If the parcel is damaged, have the courier write a report on delivery and don't accept it.
• If a card is faulty or doesn't open your profile, write to [email protected] with a photo within 30 days of delivery.
• As you choose, we send a new card free of charge or refund its price.

How refunds are paid

An approved refund is made through iyzico to the card you paid with, within 14 days. When it shows on your statement depends on your bank.

Contact

Yunus SENEM · [email protected] · +90 555 898 12 70